Aravali takes a great deal of care to send you the highest quality products. However if in an unlikely situation the product you receive is damaged in transit, Aravali will be happy to exchange the same, depending on the availablity.

Kindly call us at +91 8800091499, Monday - Saturday 9.30 AM to 5.30 PM IST or write to us at hello@myaravali.com

ELIGIBILITY CRITERIA FOR EXCHANGE

Your purchase may be eligible for exchange as per below criteria:

• Aravali products are eligible for returns or exchange if the product received is damaged/broken. Kindly notify us immediately with a photograph of the damaged product.
• Products cannot be exchanged or returned if the damage is reported after 24 hours of delivery. Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance
• Any accessory like a frame, panel, back panel, pedestal etc. is complimentary with the products, wherever mentioned and hence not eligible for compensation or exchange if damaged during shipping.
• Accessories and Jewellery are not eligible for returns or exchange.
• Orders once confirmed, cannot be cancelled/amended

EXCHANGE PROCESS

• In case you receive a product which is damaged please notify us immediately within 24 hours of receiving the product with a photograph of the damaged product.
• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick-up from the address stated in your invoice
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the review, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a refund for the full amount will be issued to the original mode of payment.
• No refunds are entertained if the customer has provided the wrong or incomplete shipping address. No refunds are entertained if delivery doesn't happen as per the policy of our delivery partner/shipping agency and/or if the package is refused by the recipient.
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.

REFUND POLICY

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.

GENERAL TERMS & CONDITIONS

• Orders once confirmed, cannot be cancelled/amended.
• Products purchased during sale period / discounts are not eligible for return or exchange.
• Products purchased prior to sale cannot be exchanged during sale period
• No refunds are entertained if the customer has provided wrong or incomplete shipping address
• No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
• Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
• For sale related policies, please refer to our Sale T&C's

Disclaimer:All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.